Cancellation & Refund Policy
Because of the popularity of our courses and the limited number of spaces available, we have a Cancellation & Refund Policy. The main aim of this is to make it fairer on those people who have signed up to the waiting list and to try and reduce last minute cancellations. Please familiarise yourself with this policy before booking on a course.
NON REFUNDABLE DEPOSIT
All of our courses and workshops include a non-refundable Deposit as part of the course fees. If, at the time of booking, you pay the full course fees, the 'Deposit' portion of that fee is retained as your non-refundable deposit. The cost of the Deposit will be stated on the course page.
BOOKING CANCELLATIONS & REFUNDS
If you have already paid the full course fees, and cancel your booking 14 or more days before the start date of a course, you will be refunded the Balance of your fees. This is equivalent to your full course fees minus your non-refundable Deposit.
If you cancel within 14 days of the start date of the course, or once the course has begun, a refund cannot be issued unless a replacement student can be found to take your place.
We understand that personal circumstances can change, however The Stitchery cannot accept responsibility for this. If there is a change to your personal circumstances beyond your control prior to the start of your course, we will make every effort to offer you an alternative course. The only exception for a refund will be students withdrawing from a course on medical or compassionate grounds (documentation may be requested).
From time to time, we may need to cancel a course because of lack of bookings. In general our courses require 4 or more students to make them viable to run.
The Stitchery reserves the right to cancel a course at any time. In this case a full refund will be issued to all students enrolled, or an alternative course found for them.
NB - Please note that the word 'Course' used in this policy can also be applied to a short workshop.